Tigdon
Refund Policy
Last Updated: 22 Feb 2026
This Refund Policy explains the conditions under which refunds may be granted for purchases made through Tigdon Binance Futures Trading Platform ("we," "our," or "us"). By purchasing our software license, you agree to this Refund Policy.
1. Nature of the Product
Our product is a digital desktop software license delivered electronically after successful payment confirmation.
Important Notice
Because digital products are instantly accessible and cannot be physically returned, all sales are generally considered final once a license key has been issued.
2. Payment Method (Cryptocurrency Payments)
All payments on our website are processed through NOWPayments, a third-party cryptocurrency payment processor.
Important notes:
- âš¡ Cryptocurrency transactions are irreversible by design.
- → We do not control blockchain confirmations or transaction reversals.
- → Refunds cannot be automatically issued once a payment is confirmed on the blockchain.
3. Eligible Refund Situations
Although refunds are generally not guaranteed, we may consider refunds under limited circumstances, including:
Duplicate Payment
If you accidentally make multiple payments for the same license order.
Technical Delivery Failure
If:
- ✓ Payment is confirmed, and
- ✓ A license key was not delivered, and
- ✓ Our support team cannot resolve the issue within a reasonable time.
System Error
If a verified system malfunction caused incorrect billing or failed license activation.
4. Non-Refundable Situations
Refunds will not be provided for:
Trading involves risk, and software performance does not guarantee trading results.
5. License Activation Rule
Once a license key has been:
- â—‰ Delivered, or
- â—‰ Activated, or
- â—‰ Used on a device
the purchase is considered consumed digital content, and refunds are typically unavailable unless required by applicable law.
6. Refund Request Process
To request a refund review, contact us within 7 days of purchase.
Please include:
- â–¸ Order ID
- â–¸ Payment transaction ID
- â–¸ Email used during purchase
- â–¸ Description of the issue
Send requests to:
Email: support@tigdon.com
Our team will review requests and respond within 3–7 business days.
7. Refund Method
If a refund is approved:
- → Refunds are issued in cryptocurrency.
- → The refund will be sent to a wallet address provided by you.
Refund amounts may be adjusted to account for:
- • Blockchain network fees
- • Payment processor fees
- • Price volatility between payment and refund time
We are not responsible for market price fluctuations of cryptocurrencies.
8. Processing Time
Approved refunds may require:
- â—† Internal verification
- â—† Payment processor confirmation
- â—† Blockchain processing time
Refund completion time may vary depending on network conditions.
9. Chargebacks & Disputes
Warning
Because cryptocurrency payments are irreversible, initiating fraudulent disputes or attempting to bypass this policy may result in:
- â–¸ Permanent license suspension
- â–¸ Service access termination
- â–¸ Blocking of future purchases
We encourage users to contact support first so issues can be resolved quickly.
10. Third-Party Responsibility
Payment processing services are provided by NOWPayments. We are not responsible for:
- → Payment gateway downtime
- → Blockchain congestion
- → Network transaction delays
- → Exchange rate changes during payment
Please review the payment provider's policies for additional details.
11. Policy Updates
We reserve the right to update this Refund Policy at any time. Updated versions will be posted on this page with a revised date.
Continued use of our services indicates acceptance of the updated policy.
12. Contact Information
For refund inquiries or support:
Email: support@tigdon.com